That's why we offer this guarantee:  

You can shop with us with complete confidence. If a book isn’t as good or better than we’ve described, send it back. If you find a better copy or a lower price from another dealer, send ours back. If the stock market has ruined you, sell our books back to us (although they may be the only things holding their value these days). We’ll refund your money in the same form we received it.

If you’re looking for a perfect copy of a book, and we have one that’s almost perfect, you can buy it, knowing that you can return it if you find what you want. In fact, we’ll keep searching for what you want.

If you’ve lost interest in Sue Grafton and want to start collecting Janet Evanovich, trade her in!

Fine print item one: You pay for shipping. Fine print item two: Books must be in the same condition as you received them.

Here’s an example of the kind of extra effort that’s standard operating procedure here:

 One Monday, Jack Harris called us during a business trip to England.  He was on a Larry McMurtry kick and wanted us to overnight him our copy of Texasville to read on the flight home.  When Ken discovered that it was going to cost $80 to ship a $3 book, he switched to plan "B."  He found a first UK edition of the book from Norman Hight, a bookseller in the Welch town of Ferndale, and had it shipped to Jack for less than half of what we would have had to charge.

Here’s Jack’s email in response:

 “That's what I like about you and your business.  Thank you SO MUCH for taking the extra effort on this one and saving me significant money.  As you know, you already sold me a nice copy of this book which I have at home in Indy.  So, now I have a special UK edition as well and most importantly, something to read for 8.5 hrs from London to Chicago.

 “Thanks Ken!!”

Here's what others say about our products and services

Dealer Brett Hodges of Earthling Science Fiction & Fantasy in Santa Barbara wrote:

"Just wanted to say that I received Vonnegut's Player Piano and am very pleased with its condition. This one's going into my own collection!"

From Edgar Arrighi in Ridgefield, WA

"With today's mail I received John Fowles' The Collector. Thank you very much. I've been looking for a nice copy as a gift for my brother and this will do perfectly. I'm delighted with both the condition of the book and your fine service. I am totally satisfied with this transaction."

Edgar also wrote …

"Just a short note to let you know I received Shogun today. I'm delighted with the quality and completely satisfied with your service."

Scott Greene, Katonah, NY:

"I just wanted to let you know that I’ve received the books, and am extremely pleased with them. Thanks very much, and I look forward to doing more business in the future."

Cathy Bowser, Palm Beach, FL:

"Received the books. They all look to be in great condition … It was a pleasure doing business with you."

 Doris J. Salley, Stockton, CA:

"The book arrived this morning and it is wonderful!! So are you! No one currently packs a book with more care. You remind me of the bookmen of yesteryear, those fine
booksellers that valued a book for what it contains, not just what kind of a profit it can make for them.

"Books aren't just dollar signs, they have souls and deserve care, so do the customer/clients that buy them, something most of the new breed of booksellers just don't get. It is a saddening thing.

"You have a new customer for life.  Thank you so much."

Robert McAlhany, E. Palo Alto, CA

"Just got (the books) and I must say that I am impressed. Exactly as described/ expected. Wish more of my purchases were so spot on. I'll definitely be looking you up once my next spurt of book purchases spools up. Looking over your included catalog is too damn tempting at this moment.

"Thanks again. You've earned a new long-term customer."